Booking terms
These terms explain the roles of the platform, the passenger and the licensed VTC partner operator assigned to perform the transport.
Last updated: 20 July 2026.
Informative English translation. The French version is the authoritative legal version. Version française
Book Riviera Driver is a trading name operated by 2B DRIVER, SARL, capital EUR 100, RCS Nice 882 556 897, SIRET 882 556 897 00016, VAT FR25 882 556 897, registered office 13 Rue des Orangers, 06300 Nice, France. Contact: contact@bookrivieradriver.com, +33 6 69 22 22 97.
2B DRIVER records and coordinates booking requests. The transport is performed and invoiced by the licensed VTC partner operator assigned to the confirmed trip.
A displayed quote is not a confirmed transfer. Payment records a booking request. The transfer becomes confirmed only after availability, the assigned service and pickup details are confirmed separately in writing. A payment receipt alone is not final transport confirmation.
The fare is based on the route, date, time, vehicle class and details supplied. Services scheduled between 10:30 pm and 6:00 am may include a 20% night adjustment. Added waiting, a changed address or a materially different route may require a revised fare communicated and accepted before the changed service is performed.
The passenger may pay 20% online and the remaining 80% to the chauffeur by card or cash at pickup, or pay 100% online. With full online payment, no transport balance is due at pickup.
A VTC partner is assigned according to route, capacity and availability. If an assigned operator becomes unavailable, the platform may seek a suitable replacement in an equivalent or higher vehicle category.
Included waiting is 60 minutes at airports, 30 minutes at train stations and ports, and 15 minutes at other pickup points. With a valid flight, train or ferry number, the allowance starts from the observed arrival time and delays outside the passenger's control do not consume it. Without a valid number, the agreed pickup time remains the reference. Any service beyond the included allowance is discussed with the customer and performed only after a revised amount is accepted.
Cancellation is free up to 24 hours before pickup and online amounts collected for that booking are refunded. Later cancellations may not be refundable, subject to mandatory rights. If the platform cannot maintain the request and no suitable replacement is found, the amount collected online for that request is refunded.
Passengers must provide accurate contact, route, passenger and baggage information. Oversized items and child-seat needs must be stated before confirmation. Unsafe, aggressive or seriously disruptive conduct may lead the transport operator to refuse or interrupt the service where lawful.
2B DRIVER is responsible for the booking and coordination platform within applicable law. The assigned operator is responsible for performing the transport, required licences and insurance, and the transport invoice. Traffic, weather, road closures, strikes and other events outside reasonable control can affect timing.
Personal data is handled under the Privacy Policy. The Cookie Policy explains essential local storage and technologies that may be used by Stripe on its hosted checkout.
Send a written complaint to the published contact address first. French law provides access to consumer mediation after an unsuccessful prior complaint. The competent consumer mediator is currently being appointed, and its contact details will be published once the appointment is complete.
French law applies. The version published when the transfer is confirmed governs the booking, subject to mandatory consumer rights. The French terms are authoritative; this English text is informative.
