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This page explains the main booking stages and the information needed to coordinate a transfer. For a live booking, include the reference whenever you contact the team.
At a glance
Book Riviera Driver
You may pay 20% online and the remaining 80% to the chauffeur by card or cash at pickup, or pay 100% online. If the platform cannot maintain the request and no suitable replacement is found, the online amount collected for that request is refunded, subject to mandatory rights.
Included waiting is 60 minutes at airports, 30 minutes at train stations and ports, and 15 minutes elsewhere. With a valid flight, train or ferry number, the allowance starts from the observed arrival and delays outside the passenger's control do not reduce it. Without a valid number, the agreed pickup time remains the reference.
Request changes as early as possible and include the booking reference. Additional stops, waiting or a materially different route may change the fare. Cancellation is free at least 24 hours before pickup. After final confirmation, a later cancellation retains 20% of the fare; a documented no-show is not refundable. See the booking terms for full details.
Declare all large or unusual items and request child seats before confirmation. Share mobility or access needs so the route and vehicle can be checked; no equipment should be assumed unless it is confirmed in writing.
For a forgotten item or an urgent change to an active booking, call or use WhatsApp and provide the booking reference. Phone and WhatsApp can receive requests 24/7, but a new vehicle remains subject to availability.
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Keep the confirmed meeting point, time and contact details available on travel day. If a flight or access detail changes, send the update as early as possible so its operational impact can be checked.
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Payment records the booking request. Confirmation follows separately in writing after availability and pickup details have been checked.
Provide a valid flight number for monitoring. The included airport waiting then starts from the observed landing time, so an airline delay does not use it.
Next step
Use the contact page for a booking change, payment question, lost item, complaint or route request.
